To ensure the safety of our participants and staffs, we have trained and educated our staff members about appropriate manual handling, how to create a safe working environment and report any hazard at the workplace. If possible, our goal is to completely eliminate any incidents at the workplace. This may be not possible all the time. Hence, if there is any incident, we take all incidents seriously. All accidents, incidents such as injury, abuse, neglect, violence and discrimination or near misses related to the provision of support or services needs further investigation to determine the root cause and implement the corrective actions.

We take appropriate actions to find out the root cause of the incidents so that we can provide our services in a more safe environment.

• We have our incident management policy in place. We follow the policy and procedures to manage any incidents.
• We will take the necessary steps for the safety of our participants and staff.
• According to the severity of the incidents’ consequences, those will be classified and priorities accordingly.
• If there is any incident, we keep the records of the incidents with the Incident Report
• Form and priorities accordingly. The emotional well beings of staff and participants will be taken into consideration and addressed accordingly.
• Based on the severity of the incident, the incident is investigated as soon as possible or within 24 hours.
• We take the corrective actions and ensure that they are addressing the root cause of the incident and will prevent a recurrence in the future.
• We reflect on the incident and discussed the learned lessons for continuous improvement.
• Throughout the whole process of incident management, we will be in touch with the relevant participants, families, staff members and other stakeholders and provide as much support as possible.